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Returns/Refunds
Orders may be returned within thirty (30) days of the delivery date for a refund of the purchase price minus the $8.95 to cover the cost of return shipping and/or handling.
To start your return, please visit our self-service returns center below:
BioSource Nutra Online Returns Center
If you have a special circumstance or request, contact customer support at support@biosourcenutra.com with your request.
Please note the important details below regarding returns and refunds:- We cannot process any return shipments that do not include a valid RMA number. To receive an RMA number, please use our returns center portal or contact customer support with your return request.
- We cannot process or refund packages marked “Return to Sender”.
- Once the return is received the package will be inspected. It can take up to 7 days to complete the inspection process.
- Once your return package is inspected, a refund will be issued for the items included in the return package. A refund is issued to the same credit card that was used in ordering the product. It generally takes about 7 to 14 business days for your bank to reflect the refund on your account. Refunds will be for the cost of the product minus shipping & handling. Alternatively, we offer store credit, store discounts, and exchange options.
- To ensure a refund is processed correctly, please send returns to the address provided, along with the RMA number clearly written on or included inside your return package. Your return will NOT be processed without a valid RMA number from our customer service department.
- BioSource Nutra is not liable for lost or stolen return packages. To ensure we receive your return package, we advise you use a shipping method with delivery confirmation or signature confirmation. The customer is responsible for the costs of returning any product.
- Return requests must be made within 30 days of delivery and returns must be received within ten (30) days after we receive your return request.
*Customer must accept delivery in order to request a refund. The price of shipping any undeliverable orders due to insufficient address details, or other customer mistakes, will be deducted from the final refund amount. Refused delivery resulting in a return to sender status cannot be processed and will be ineligible for a refund.
Instant Refunds/Order Cancellations
Refunds for canceled orders are instantly credited back to the original credit card once an order cancellation request is received and verified. Order modification requests must be received before 5:00pm EST of the business day in which an order is placed, however this is not a guarantee the order can still be modified or canceled. Order modification requests include canceling an order, changing shipping address, adding/removing products, upgrading/downgrading shipping method. Due to fulfillment timeframes, order modifications and cancellations cannot be processed after 5:00pm EST. Orders placed after 5:00pm EST cannot be canceled or modified prior to shipping.
Refunds will be instantly issued back to the same credit card once the return is received and processed. It can take up to 14 business days to receive a refund after we’ve received your returned package. Refunds will be for the amount of the product ordered. Express shipping is non-refundable.