Orders in which all bottles have remained unopened, may be returned within thirty (30) days of the shipping date for a refund of the purchase price, minus the price of shipping & handling, and any applicable fees (subject to $8.30 diposal/re-stocking fee per item). For orders with opened bottles, please see the requirements for our 30-day Money Back Guarantee. All requirements must be completed in order to receive a refund. For returns of orders with all unopened bottles, please follow the procedures below:
- Call our Customer Service Center at (307) 224-6846 to request a refund and to obtain an RMA number. If an RMA number is not provided to you over the phone, one will be sent to you via email within 2 business days.
- Send your return package to:
BioSource Nutra Returns Department
5513 W 11000 N #156, Highland, UT 84003
- We cannot process or refund packages marked “Return to Sender”.
- Refunds will be issued only to the same credit card that was used in ordering the product. It generally takes about 7 to 14 business days to receive a refund. Refunds will be for the cost of the product minus shipping & handling, and the disposal/restocking fee (if applicable).
- To ensure a refund is processed correctly, please send returns to the address provided, along with the RMA number clearly written on the package that you are sending back. Your return will NOT be processed without a valid RMA number from our customer service department.
- We are not liable for lost or stolen return packages. To ensure we receive your return package, we advise you use a shipping method with delivery confirmation or signature confirmation. The customer is responsible for the costs of returning any product.
products must be received within ten (10) days after we receive your request in order to receive a refund.
*Customer must accept delivery in order to request a refund. The price of shipping any undeliverable orders due to insufficient address details, or other customer mistakes, will be deducted from the final refund amount. Refused delivery resulting in a return to sender status cannot be processed and will be ineligible for a refund.
***YOU MUST OBTAIN A DELIVERY TRACKING NUMBER FOR YOUR RETURN SHIPMENT***
This is for your protection. In the even that we have not received your return shipment, without a tracking number there is no way to tell where your package is or if it was even delivered to the proper location. With a tracking number, YOU will be able to verify where and when the package was delivered.
Instant Refunds/Order Cancellations
Refunds for canceled orders are instantly credited back to the original credit card once an order cancellation request is received and verified. Order modification requests must be received before 5:00pm EST of the business day in which an order is placed. Order modification requests include canceling an order, changing shipping address, adding/removing products, upgrading/downgrading shipping method. Due to fulfillment timeframes, order modifications and cancellations cannot be processed after 5:00pm EST. Orders placed after 5:00pm EST cannot be canceled or modified prior to shipping.
Refunds will be instantly issued back to the same credit card once the return is received and processed. It can take up to 14 business days to receive a refund after we’ve received your returned package. Refunds will be for the amount of the product ordered. Express shipping is non-refundable.