Shipping/Delivery

SHIPPING

Important Note: BioSource Nutra, LLC is not responsible for errors with the delivery address the customer provides at the time of purchase. Orders are shipped to the exact address that is provided.

Refused or undeliverable packages, including undeliverable or returned packages resulting from address forwarding, will be treated as returns. A return shipping fee of $8.95 + applicable restocking fees will be deducted from the refund owed once the package is received. The customer will be responsible for the cost of re-shipping the order.  

Shipping/handling charges for the original shipment will not be refunded.

Fulfillment Processing: All orders will be processed and shipped the following business day; otherwise orders are shipped Monday – Friday, excluding holidays. Once an order enters fulfillment/shipping it cannot be held or canceled. You will receive an email with tracking information the evening that your order ships. You can track your order via www.usps.com, or the website of whichever other shipping carrier you selected at the time of purchase.

Domestic orders are estimated to arrive in 5-7 business days from the time the order was placed, depending on the option selected at checkout. All shipping timeframes represented herein, with the exception of Express Shipping, are an estimate and not a guarantee of arrival date. All efforst are made to get customers their orders as quickly as possible, but sometimes shipping carriers may be delayed due to bad weather or other unforeseen circumstances. We offer domestic shipping via DHL, United States Post Office, and UPS. However, our primary shipping provider is DHL.

Domestic Express Shipping: Express Shipping is provided by UPS. There is a guaranteed delivery time of 1 business day for Next Day Air, and 2 business days for 2nd Day Air within the U.S. Orders with Express Shipping will ship the following business day. To make an Express Guarantee claim, delivery tracking provided must show the item as “delivered”, after the guaranteed date of arrival.

Express shipping is non-refundable unless the package is not delivered within the guaranteed time frame of 2 business days. UPS requires an address that is not a PO box, so if you do order UPS, be sure to enter an address that is not a PO box. UPS does not deliver on Saturdays, so if your order is shipped via UPS Next Day shipping on a Friday, it will not arrive on Saturday, but will arrive the next business day on Monday.

 

INTERNATIONAL CUSTOMERS

We ship to any country you would like; however, import laws, customs, tariffs, and policies vary by country, and are sometimes enforced differently depending on the particular import office or customs agent who processes your shipment. The customer is responsible for any additional charges, taxes, fees, or duties. In the case that your shipment is denied entrance into the country, our normal refund policies apply – that we will refund the full purchase price, minus shipping and handling, upon the receipt of your returned product. Orders outside the U.S. will arrive in 10-14 business days from the time the order was placed, depending on the option selected at checkout and your destination. Expedited international delivery is generally between 6-10 business days. For orders outside the United States, we offer UPS Express shipping, DHL International, and USPS First Class and Priority shipping options.

 

RETURN POLICY

Click here to view our return policy and instructions or visit https://biosourcenutra.com/pages/returns-refunds.